Terms & Conditions

Terms

Flagpole Purchases: Credit card information will be placed on file upon receipt of P.O. Payment of your invoice is due immediately upon delivery. If payment has not been received within 10 days of invoice date, the credit card on file will be charged. There will be a 10% order cancellation fee for orders cancelled after 2 weeks from receipt of P.O.

Special Notes:

5" x 7" Honor Plaques have been discontinued. The 5" x 7" decals will be offered as replacements only for existing customers, priced at $2.00 each. Please note 5" x 7" size on your purchase order.

Custom Decals and/or Dye Sublimated Flags

Please provide us with artwork in editable .EPS, .JPEG, or .PDF format. Please send your artwork to both flagart@markersinc.com and daleh@markersinc.com. We will create a proof for your review and approval. Upon approval of proofs and receipt of P.O., credit card payment will be processed.

Cancellation not applicable once production begins.

Lead Time

  • Flagpoles: 5-7 days from receipt of purchase order.
  • Honor Tags: 7-10 days production time from date of approved artwork and receipt of P.O.

NOTE: PLEASE ALLOW AN ADDITIONAL 2-5 DAYS TRANSIT TIME FOR All PRODUCTS.

Shipping

F.O.B Factory, freight is prepaid and added to the invoice.

Note: We currently package 10 Flag-Pole Sets (Item # RlO0l) per carton. Cartons are 36" x 13" x 13" and weigh 30 lbs. If purchasing 51 or more flag-pole sets, it may be most cost efficient to ship LTL (truck) carrier. Please note that a commercial shipping address is required in order to do this.

Returns

  • Returns will not be accepted without a return authorization number issued by Markers, Inc.
  • Returns are subject to a 20% restocking fee and returning entity is responsible for any and all expenses for shipping. Please contact Markers, Inc. to validate returns (800) 969-5920.